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Web Chat

The widget designer is a functionality that allows creating graphic design themes that adapt to the look & feel of the client's website.

Here several themes can be created and the default theme with which the widget will be presented to the client's website will be selected.

This designer will present several sections depending on the level of expertise in web design. It can be personalized at a general level, header, footer, button, chat, form and advanced where CSS can be used.

If you want to use the widget in a development environment, consult the section Sandbox.


The channel is configured in the tenant diagram, from where you can go to the theme configuration, and finally, it is included on the client's page for deployment.


Themes are different designs in which the widget will be presented on the client's website. You can create as many themes as desired, and the theme that will be displayed is the one selected as the default.

You can give a name and description to identify the type of theme designed.


General Appearance Section

Here, you can configure different elements of the widget's general design.

Header Section

Here, you can configure different elements of the widget's header design.

This section is optional and is configured in case there are frequently asked questions or security information

Button Section

In this section, you can configure the graphical elements of the button that will open the widget, whether it's presenting the form or presenting the chat with which the user will interact with Lynn, creating an interaction.

Chat Section

Here, you define the graphical elements that compose the chat in the widget, such as the bubbles for the bot or executive (left) and the bubbles for the client (right).

You can also configure the menus in a general manner, according to the executive's bubble configuration.

You can also adjust the text input box.

The bot's box will display the description, which is the name defined for the tenant.

Form Section

If the form is active, a form will be presented to the widget user where corresponding data will be requested:

Criterio: User identification value, such as ID, phone number, email, etc.

Identificación: It is the way the user will identify themselves to Lynn or the executive. Usually, it is the person's name.

You can also add all the necessary fields according to the client's needs.

The information sent through the form is considered as "User Data" or user interaction information.

Advanced Section

In this section, direct adjustments to the widget css can be made. If the client has the support of a web designer, a stylesheet can be defined to overwrite the basic widget styles.


The design changes are not reflected on the widget.

You can put this link on the browser.


The {IdApp} text must be replaced with the app identifier, as shown in the example below.

When this link is invoked the widget environment is cleared and design is loaded again from Lynn.

Include the widget on the client's website

To include the widget on the client's website in the production environment, a Javascript script is placed that will be responsible for loading all the elements necessary for the widget to work. Next is the script that should be included:

        (function (window, document, scriptTagName, globalName, scriptAddress, scriptElement, otherScriptElement) {
        window['ChatLynn-Widget'] = globalName;
        window[globalName] = window[globalName] || function () {
        (window[globalName].q = window[globalName].q || []).push(arguments);
        window[globalName].s = scriptAddress;
        scriptElement = document.createElement(scriptTagName);
        otherScriptElement = document.getElementsByTagName(scriptTagName)[0];
        scriptElement.async = 1;
        scriptElement.src = scriptAddress;
        otherScriptElement.parentNode.insertBefore(scriptElement, otherScriptElement);
        })(window, document, 'script', 'mw', 'XXXXXX');
        mw('create', '', { }, {});

The XXXXX must be replaced with the URL of the widget corresponding to your tenant. If it is necessary to pass parameters in the interaction such as additional data or not to open the form, you can use the following sentence at the end of the Script:

mw('create', '', { }, {});

mw(<1st parámetro>, <2nd parámetro>,<3rd parámetro> , <4th parámetro>)

1st parameter: reserved 2nd parameter: criterion variable 3rd parameter: userdata, for example, the user's RUT or department who is logged in on the client's page. 4th parameter: Additional configurations, for example, to display the executive's name, use "executiveName". This parameter will overwrite the executive's name.


mw('create', 'uid', {page_name: Consultas}, {executiveName:"Julio Pérez"});