What is Lynn?

Lynn is a cloud-based integration framework designed to manage and enhance interactions within business flows by incorporating intelligence and automation. Hosted on the MS Azure cloud services platform, Lynn is distributed across different service plans that support the operation of applications. Its primary focus is on consolidating tools to optimize customer experience and enhance communication. Additionally, Lynn facilitates the integration of services and human management tools, helping to streamline and optimize communication operations across various business applications.

Vision

Our vision is to become the comprehensive solution for real-time interaction management, making customer service a more efficient and effective process for businesses worldwide.

Mission

Our mission is to provide an innovative platform that integrates and optimizes all customer interactions with a company in one place. We focus on enhancing the customer experience and increasing business efficiency through the automation of customer service processes, connectivity with high-quality contact centers, and the ability to personalize and scale interactions based on your business needs. We strive to deliver exceptional solutions that bring better experiences to society as a whole and be a valuable source for business growth.

Operation of Lynn

The Lynn is designed to improve messaging integration and management. To achieve this, Lynn adopts a logical separation model of applications, which encompasses a logical design scheme and service aggregation, all presented through a visual administration interface.

Focused on interaction management, Lynn aims to consolidate various tools that provide intelligence and automation to interactions. It has the capability to integrate human management services and tools as well.

Lynn enables more efficient interaction management and leverages the benefits of automation. Its intuitive approach and ability to integrate different human management services and tools make it a versatile and comprehensive solution for enhancing the effectiveness of messaging operations.