Campaign DND validator by category

Element Name: Campaign DND validator by category

Category: Proactive

Description: Advanced functionality that allows to validate if a contact is on the do not disturb (DND) list for a campaign category.

Functionality: Checks if a contact is on the blacklist associated with campaign descriptors, which can be a category that contains multiple campaigns.

Action Configuration Fields

[Name]: Unique configuration box descriptor for identification purposes in the flow.

[Contact Identifier]: Entity that contains the contact identifier to be managed in the blacklist.

[Category]: Campaign category selector that manages the blacklist, a previously existing campaign category must be selected.

[Query Result]: Entity that will contain the result of the query, if it exists it will be loaded with "true".

Implementation Example

This action can be applied based on the identification of a behavior that characterizes the client as a candidate for DND.

-- Input

[Category]: Demo

[Contact Identifier]: ContactEntityID <-- Matias (ID)

-- Result:

[Query Result]: DNDValidEntity --> true

Contacts are validated in all campaigns of the Demo category. As it exists on the blacklist, the output is "true".