Write Customer Satisfaction Survey Result V2

Element Name: Write Customer Satisfaction Survey Result V2

Category: Customer Satisfaction

Description: This basic function is used to write customer satisfaction information in a format that can be interpreted by the associated report. It allows the incorporation of additional customized values and agent descriptions through a custom entity.

Functionality: It can be used to obtain the number of surveys responded to in reference to a tag, for example, the number of surveys within a Sales or post-sales service where the executive belongs to a Junior Skill.

For its configuration, the following parameters should be considered:

Configuration Fields for Write Customer Satisfaction Survey Result V2 (Required)

[Entities containing response values to survey queries]: Text field where entities containing response values to survey queries should be placed. Maximum 5 entities, separated by line breaks.

[Expression containing the entity name indicating the agent's name]: String expression field where the entity containing the agent's name should be placed.

[List of entities containing customized tags (Max 3, separated by line breaks)]: Text field where entities containing customized tags to associate with the survey are placed, which can be used for reporting purposes.

[Intent to execute in case of error. Error information will be transferred to a variable named: Write_Customer_Satisfaction_Survey_Error]: Intent to execute in case of an error. The action flow will be interrupted, and the error description will be passed to the variable "Write_Customer_Satisfaction_Survey_Error".

Implementation Example

The following example describes a survey to evaluate the performance of Sales and Post-sales executives and defines tags for reporting.

--Prerequisites:

Did the executive help resolve your request?

Entity 1 <--- YES

Would you recommend our service?

Entity 2 <--- Maybe

--Fields:

[Entities containing response values to survey queries]:

Entity_1

Entity_2

[Expression containing the entity name indicating the agent's name]: Agent_Name

[List of entities containing customized tags]:

Department <--- Sales

Skill <--- Junior Salesperson

[Intent to execute in case of error. Error information will be transferred to a variable named: Write_Customer_Satisfaction_Survey_Error]: Error_Survey

--Outcome:

1 Sales executive that resolved the request (YES)

1 Post-sales executive that resolved the request (YES)

1 Sales executive that did NOT resolve the request (NO)

Survey_1

Did the executive help resolve your request?

YES

Alejandro Perez

Department <--- Sales

Skill <--- Junior Salesperson

Survey_2

Did the executive help resolve your request?

YES

Susan Muller

Department <--- Post-sales

Skill <--- Junior Salesperson

Survey_3

Did the executive help resolve your request?

NO

Luis Andreson

Department <--- Sales

Skill <--- Junior Salesperson