This module is responsible for keeping a record of categorized items that are eligible for billing. This record can be graphically exploited for date ranges of 31 days or less per query. To access it, locate the Billing button on the application card.
Note: Only available for the administrator profile of the Lynn application.
Overview of the Interface
Filters: Allows you to select the division and date range to query.
Total Conversations: Displays the total number of conversations counted in that application (tenant) according to the selected date range.
Definition: A conversation consists of all messages exchanged by an end customer using a Channel with a specific Service configuration within a 24-hour period.
Total Dialogues: Allows you to view the total number of dialogues trafficked in that application (tenant) according to the selected date range.
Definition: A dialogue consists of the set of words that form a phrase that the customer sends in a single message.
Notifications: Allows you to view the total number of notifications executed in that application (tenant) according to the selected date range.
Definition: A notification is a message sent proactively using Lynn's Proactive Engine. When an end customer reacts to a notification and, as a result of this reaction, more than 3 messages are exchanged, this notification is escalated to a conversation and billed as such, adding one conversation to the Total Conversations indicator.
Dialogues by Channel: A pie chart that allows you to visualize the total number of dialogues per channel configured in the application, using colors to distinguish each channel.
Definition: A channel corresponds to an identifier of the social network or messaging software used by the End Customer to write messages. Example: WhatsApp, Teams, Twitter.
Dialogue History by Channel: A line graph that shows the total quantities of dialogues over a period of time, using colors to distinguish each channel. This is a complement to the Dialogues by Channel graph.
Division Definition: It is a sub-level of segmentation that can be present in a Tenant. There can be a maximum of 5 divisions per Tenant. The support channels configured in a Tenant can belong to only one division.
Initial Billing: It consists of a 30-day trial period starting from the creation of the Lynn application. The Free Setup is maintained, which is charged only once at the end of the trial period, notifying the respective SKU. (Define SKU)