Validate Chat With Agent
Element Name: Validate Chat With Agent
Category: Call Center
Description: Basic functionality consisting of a configurable dialog box with a customizable name.
Functionality: Allows for determining if there was interaction with an agent by analyzing dialogs identified as "agent" and separating them from system-generated dialogs.
Action Configuration Fields for Validate Chat With Agent
[Name]: Unique descriptor of the configuration box for identification within the flow.
[Number of Messages to Skip]: Integer field defining the number of messages to skip.
[Entity Name to Store Result from Expression]: This field should contain the entity where the result will be stored, which can be either "true" or "false".
Context: The post-attention survey will only be triggered if the minimum number of agent messages in the conversation is exceeded, for this example, that number is 4.
[Number of Messages to Skip]: 4
[Entity Name to Store Result from Expression]: Apply_survey
Where: Apply_survey <- true