Campaign DND Manager by Category

Item Name: Campaign DND Manager By Category

Category: Outbound.

Description: Advanced functionality that allows adding or removing a contact from the do not disturb list for a campaign category.

Functionality: Add or remove a contact from the do not disturb list for a campaign category.

Campaign DND Manager by Category Action Configuration Fields

[Name]: Unique descriptor of the configuration box for identification in the flow.

[Category]: Campaign category selector that manages the blacklist; you must select a previously existing campaign category.

[Contact Identifier]: Entity containing the contact identifier to be managed in the blacklist.

[Do Not Disturb]: Boolean expression field supporting "true/false" outcomes where "true" indicates the contact will be added to the blacklist, and "false" will reset its status.

Implementation Example

Example 1

This action can be applied based on identifying behavior that classifies the customer as a candidate for DND.

--Input:

[Category]: Demo

[Contact Identifier]: EntityContactID <--- Matias

[Do Not Disturb]: true

--Result:

Contacts in all campaigns of the Demo category are updated.

Example 2

--Input:

Expression to specify the contact's full name: USER_NAME Entity where the created contact ID will be stored: CONTACT_ID Update contact name: NO

--Result:

Upon executing the flow in a channel other than the simulator and passing through the pre-configured Campaign Contact Manager box, the created contact can be viewed in the contact management section of the tenant:

1- Tenant --> Campaign

2- Campaign --> Manage contact list

3- Contacts

It should be noted that this box is associated with a group of actions under the outbound category, allowing interaction with the Lynn Proactive module from the self-service flow.