Skip to content
Resource Center Lynn
Use Cases
Spanish
English
Initializing search
Resource Center Lynn
Product Information
Product Information
What is Lynn?
Lynn DevLog
Deprecations
Features
Features
Inbound
Outbound
Outbound
Lynn Proactive
WhatsApp templates
Outbound Reporting
Use Cases
Use Cases
Use Case List
Integrations
Integrations
With Channels
With Applications
With Chat Engines
Architecture and Functionality
Architecture and Functionality
Operation Logic
Architecture
Platform Components
Platform Components
Messaging Core
Graphic Administration(GUI)
Channel Hub
Channel Evaluation
Environment Manager
Status Viewer
Reports
Core Modules
Core Modules
Cognitive Integrator
Chat Engine Integrator
Channel Integrator
Proactive
Administrative Notifications
Transaction Module
Channel Sandbox
Messaging Orchestrator
Access and Authorization
Lynn Administrator Guide
Lynn Administrator Guide
Graphic Administration(GUI)
Campaign Manager
Billing Module
Reporting
Reporting
Analytics
Lynn Reporting
Developer Guide
Developer Guide
Flow Designer
Go Live (PaP)
Extension Modules
Extension Modules
Active Directory
Active Directory
Authentication B2C
Retrieves stored user data in Azure Active Directory
Call Center
Call Center
CallBack
Derivation to Call Center
Statistic Kyubo
Statistic PureCloud
Validate Chat Open Messaging
Validate Chat With Agent
Voice Call Transfer
Cognitive
Cognitive
Azure machine learning
Azure Text Analytics
Chat Open AI
Cognitive Evaluation
Custom question answering
Custom question answering Json
Open AI
OpenAI With Evaluation Of Intents
Sentiment Analysis
Vertex AI
Customer
Customer
Write Customize Navigation Mark
Customer Satisfaction
Customer Satisfaction
Get Last Survey For Client
Write Customer Satisfaction Survey Result
Write Customer Satisfaction Survey Result V2
Debug Utils
Debug Utils
Show Entities
Email
Email
Email Behavior Commit Message
EMail Behavior Get Message
Send Grid Email
External Services
External Services
AES Message Decrypt
Await Json Web Request Results
Async JSON Web Request
Json Web Request
JsonRequestFromPostmanFile
Request File
Genesys Cloud
Genesys Cloud
Pure Cloud Create Contact
PureCloudCreateContactList
PureCloudDeleteContactList
Pure Cloud Get a Contact
PureCloudGetContactList
Pure Cloud Update Contact
Cloud Pure Update The Tags
Geographical Position
Geographical Position
Geographical Position Sender
Messages
Messages
Url CallToAction
Outbound
Outbound
Campaign Contact Manager
Campaign DND Manager
Campaign DND Manager by Category
Campaign DND validator
Campaign DND validator by category
Campaign Dynamic Contact Manager
Campaign Request Scheduling Menu
Campaign WhatsApp/Voice Contact Manager
Proactive Notifications
Proactive Notifications
Business Notification
Programming
Programming
BinaryUpload
JS Code block
File Sender
Force Case Execution
Force Execution Of Intent
Induce Remote Historical Dialog
JPath Evaluator
Jpath Iterator
Remote Session Control
Request Programable Menu
SendRichContent
None
SQL Command
Web Redirect
RPA
RPA
Rocketbot Execute Form Process
Security
Security
AWS Encrypt
AWS Decrypt
Sms
Sms
Send Bulk SMS Custom Account
Time
Time
Cancel Awaiting Behavior
Create Awaiting Behavior
Remove Awaiting Behavior
Sleep
Variable Manipulation
Variable Manipulation
Dialogue
Get Entity Cache
Random Number Generation
Request Dynamic Menu
Request Dynamic Menu with Info
None
Request Rich Menu by Name
Set Entity By Name
Set Entity Cache
Zendesk
Zendesk
Create/Update Zendesk Ticket
API's
API's
Lynn's REST API
API Messaging
APIs Outbound
Report API
Report API
Reports
Monitoring
Webhook
Proactive Communications
AI & Cognitive
AI & Cognitive
Cognitive Engines
Key Concepts
Architecture
Testing Functionality
QnA Maker
QnA Maker
QnA Maker Planning
Developing the knowledgebase of QnA Maker pairs
Planning Resources for QnA Maker
Considerations about the pricing level
Data and Content Sources
Integration with Lynn
Testing
Lynn Training
Lynn Training
Certification Process
Support
Support
Support Conditions
Terms and Conditions
Ticket Platform
Use Cases
Customer Service
Integration
Chatbot / Voicebot
Omni-channel
Customer Service 
Integration 
Chatbot / Voicebot 
Omni-channel