Chatbot / Voicebot

Digital channel or voice channel customer service, supported by cognitive processes for self-service or proper routing to an advisor.

Explore the use cases and try the following demos:

• C-1-2022b Channel - Whatsapp - Proactive messaging in asynchronous communication with the ability to retry or transfer to an agent.

• C-1-2022c Channel - WhatsApp - Proactive messaging in asynchronous communication with retry capability or transfer to an agent - Cognitive Module. .

Demos

• Demo C-1-2022c - Channel - Whatsapp - Virtual Router Restart.