Skip to content

Developer

General Information - Developer

  • Description: Those accredited with this badge have an in-depth understanding of Lynn's flow structuring and design elements, allowing them to propose and implement complex solutions in both inbound and outbound interactions. This includes integrating social media channels, artificial intelligence, human assistance referrals, self-management flows, external services, and integrations with the Lynn API. The accredited individual is familiar with simulation tools and error diversion for continuous improvement management.

  • Target audience: Lynn partners and clients who want to create, modify, and maintain basic and advanced functionalities for their organization using Lynn as a development tool.

  • Skills: Flow design, block structuring, JavaScript, REST API, Artificial Intelligence, automation, social media, conversational engines, Debug, outbound, inbound, IVR, Web Chat, Meta Business, enriched templates (HSM).

  • To obtain your certificate you must: Have Advanced Flow Designer, Proactive Flow Designer, AI and Cognitive Flow Designer, API Administrator certifications, and this credential will be assigned to you 👇

Lynn Developer Certification Path

✔️ Advanced Flow Designer

✔️ Proactive Flow Designer

✔️ API Specialist

✔️ Cognitive Designer

Advanced Flow Designer

  • Description: Those accredited with this badge have an in-depth understanding of Lynn's flow structuring and design elements, allowing them to propose and implement complex solutions in inbound interactions. This includes social media channels, human assistance referrals, self-management flows, external services, and integrations with the Lynn API. The accredited individual is familiar with simulation tools and error diversion for continuous improvement management.

  • Target audience: Partners and clients who want to create, modify, and maintain advanced functionalities for their organization using Lynn as a development tool.

  • Skills: Flow design, block structuring, JavaScript, REST API, Artificial Intelligence, automation, social media, conversational engines, Debug, outbound, inbound, IVR, Web Chat, Meta Business.

  • Mode: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate you must: Obtain 75% on the theoretical exam, 75% on the practical exam.

Advanced Flow Designer Certification Path

✔️ Lynn Fundation

✔️ Basic Flow Designer

To participate

  • Prerequisites: Have Lynn Fundation certification and Basic Flow Designer certification.

  • Registration: Complete your registration HERE

Resources

  • Content
  1. Recurrent structures.
    • Linear, hybrid, and non-linear recurrent structures.
  2. Working with External Services via API.
    • External services extension category (RC External Services).
  3. Fundamentals of cognitive and AI designs.
    • Cognitive connection management.
    • Selector capabilities.
    • Other cognitive capabilities.
    • Conversational Automata (AI).
  4. Actions oriented towards programmers.
    • Programming extension categories (RC programming)

Basic Flow Designer

  • Description: Those accredited with this badge can create and manage simple attention flow. Create automations based on quick response systems, edit messages and menus, connect different attention channels, and manipulate variables to add intelligence to automations on incoming interactions.

  • Target audience: Partners and clients who want to create, modify, and maintain basic functionalities for their organization using Lynn as a development tool.

  • Skills: Flow design, block structuring, automation, social media, conversational engines, Debug, inbound, IVR, Web Chat.

  • Mode: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate you must: Obtain 80% on the theoretical exam, 80% on the practical exam.

To participate

  • Prerequisites: Have Lynn Fundation certification, basic programming knowledge. Desirable knowledge of Java Script, CSS style sheets, and experience with block-based flow structuring.

  • Registration: Complete your registration HERE

Resources

  • Content
  1. Flow designer
  2. Designer components:
    • Elements.
    • Integrations.
    • Environment management tools.
    • Integrated channels tool.
  3. Development logic and best practices
    • Design
    • Production steps for elements
    • Nomenclature
    • Notifications
    • Session viewer
    • Notes
  4. Flow debugger
  5. Basic communication elements
  6. Logical encapsulation of sessions
  7. Logical and aggregation model
  8. Channel integration
  9. Integration capabilities
    • Transactional Channels
    • Non-transactional Channels
  10. Integration tools
    • Channel Configurator
    • Theme Configurator

Proactive Flow Designer

  • Description: Those accredited with this badge can design, create, and manage flows oriented towards outbound communications, using Lynn's proactive contact management tools. They recognize concepts such as contact lists, scheduling, blacklists, contactability schedules, campaigns, enriched contact templates (HSM) for WhatsApp, and their management in Meta Business Manager, along with the main restrictions of outbound contactability dynamics.

  • Target audience: It is aimed at our partners and clients who want to design, create, and manage flows oriented towards proactive communications.

  • Skills: Flow design, block structuring, JavaScript, automation, social media, conversational engines, Debug, outbound, inbound, IVR, Meta Business, enriched templates (HSM).

  • Mode: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate you must: Obtain 80% on the theoretical exam, 80% on the practical exam.

To participate

  • Prerequisites: Have Lynn Fundamentals certification, Basic Flow Designer certification.

  • Registration: Complete your registration HERE

Resources

  • Content
  1. Interface walkthrough for campaign management
  2. Manage campaigns and categories
  3. Manage Contact Lists and Blacklists (DND)
  4. Outbound extension categories
  5. Designing proactive flows
    • Proactive structures
    • Working with entities from templates
    • Generating notifications
    • Creating contacts automatically
    • Channel deflection
  6. Channel restrictions for proactive actions

AI and Cognitive Flow Designer

  • Description: Those accredited with this badge know how to implement assisted self-service flows using cognitive and artificial intelligence engines. They can integrate and work with pre-existing cognitive services, such as those provided by Azure Cognitive Services, IBM Watson, as well as OpenAI artificial intelligence.

  • Target audience: Partners and clients who want to implement assisted self-service flows using cognitive and artificial intelligence engines.

  • Skills: Flow design, block structuring, cognitive engines, OpenAI API, cognitive design, cognitive training, inbound.

  • Mode: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate you must: Obtain 80% on the theoretical exam, 80% on the practical exam.

To participate

  • Prerequisites: Have Lynn Fundamentals certification, Basic Flow Designer certification.

  • Registration: Complete your registration HERE

Resources

  • Content
  1. Operation.
    • Cognitive and AI Resources
    • Selector process
    • Differences between cognitive evaluation and conversational engine queries.
  2. Administration.
    • Connecting to cognitive engines
    • Cognitive engine offerings
  3. Assisted training.
    • Remote training capabilities
  4. Cognitive extension categories (RC).
  5. Cognitive structures and multiple contexts.
  6. Integrations with AI.
  7. Continuous retraining cycle.

Lynn API Specialist

  • Description: Those accredited with this badge can perform advanced integrations through integrations with Lynn's API for inbound, reporting, and proactive messaging services. They understand HTTP communication and the API/webhook integration scheme for chat messaging exchange.

  • Target audience: Partners and clients who want to perform advanced integrations through integrations with Lynn's API for inbound, reporting, and proactive services.

  • Skills: Flow design, block structuring, inbound, outbound, REST API, HTTP, Webhook, API limits, JWT API Security.

  • Mode: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate you must: Obtain 80% on the theoretical exam, 80% on the practical exam.

To participate

  • Prerequisites: Have Lynn Fundamentals certification, Basic Flow Designer certification. Desirable to have knowledge of Java Script, REST API, HTTP, Webhook, API limits, JWT API Security, Lynn campaign management, experience with CRUD HTTP request management tools like Postman or similar.

  • Registration: Complete your registration HERE

Resources

  • Content
  1. Lynn API
    • Integration model
    • Available API types
    • Messaging API limitations
    • Security
  2. Webhook
    • Description of parameters
  3. Messaging API
    • Generating authentication token
  4. Outbound API
  5. Reporting API