Campaign DND Manager by Category
Item Name: Campaign DND Manager By Category
Category: Outbound.
Description: Advanced functionality that allows adding or removing a contact from the do not disturb list for a campaign category.
Functionality: Add or remove a contact from the do not disturb list for a campaign category.
Campaign DND Manager by Category Action Configuration Fields
[Name]: Unique descriptor of the configuration box for identification in the flow.
[Category]: Campaign category selector that manages the blacklist; you must select a previously existing campaign category.
[Contact Identifier]: Entity containing the contact identifier to be managed in the blacklist.
[Do Not Disturb]: Boolean expression field supporting "true/false" outcomes where "true" indicates the contact will be added to the blacklist, and "false" will reset its status.
Implementation Example
Example 1
This action can be applied based on identifying behavior that classifies the customer as a candidate for DND.
--Input:
[Category]: Demo
[Contact Identifier]: EntityContactID <--- Matias
[Do Not Disturb]: true
--Result:
Contacts in all campaigns of the Demo category are updated.
Example 2
--Input:
Expression to specify the contact's full name: USER_NAME Entity where the created contact ID will be stored: CONTACT_ID Update contact name: NO
--Result:
Upon executing the flow in a channel other than the simulator and passing through the pre-configured Campaign Contact Manager box, the created contact can be viewed in the contact management section of the tenant:
1- Tenant --> Campaign
2- Campaign --> Manage contact list
3- Contacts
It should be noted that this box is associated with a group of actions under the outbound category, allowing interaction with the Lynn Proactive module from the self-service flow.