Lynn Documentation
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Lynn Documentation
Main
Vision
Foundations
Foundations
What is Lynn?
Access and Authorization
Logical Components
Logical Components
Encapsulation structure
Logical and Aggregation Modeling
Architecture
Architecture
Describing the architecture
Platform Components
Platform Components
Core Messaging (Core)
Graphic Administration (GUI)
Channel Concentrator
Channel Evaluation
Environment Manager
Status Viewer
Reports
Modules
Modules
Cognitive Integrator
Chat Engine Integrator
Channel Integrator
Proactive
Business Notifications
Transaction Module
Development Channels (Sandbox Channels)
Messaging Orchestrator
API's
Developers
Developers
Graphical User Interface (GUI) Administration
Graphical User Interface (GUI) Administration
Graphical User Interface (GUI) Module
Widget
Widget
Widget
Architecture
Themes
Include the widget on the client's website
Sandbox Channels
Using Outbound through the Sandbox.
Channels
Channels
Channel Integrator Architecture
Channels
Workflow Designer
Workflow Designer
Lynn´s Designer
Extension Modules
Extension Modules
Azure
Azure
Retrieves stored user data in Azure Active Directory
Call Center
Call Center
Derivation to Call Center
Voice Call Transfer
Cognitive
Cognitive
Chat Open AI
Cognitive Evaluation
Open AI
Customer Satisfaction
Customer Satisfaction
Get Last Survey For Client
Write Customer Satisfaction Survey Result
Debug Utils
Debug Utils
Show Entities
External Services
External Services
Await Json Web Request Results
Async JSON Web Request
Json Web Request
JsonRequestFromPostmanFile
Outbound
Outbound
Campaign Contact Manager
Campaign DND Manager
Campaign DND validator
Campaign DND validator by category
PureCloudCreateContactList
PureCloudDeleteContactList
PureCloudGetContactList
Proactive Notifications
Proactive Notifications
Business Notification
Programming
Programming
BinaryUpload
JS Code block
File Sender
JPath Evaluator
Jpath Iterator
Force Case Execution
Force Execution Of Intent
Web Redirect
Time
Time
Cancel Awaiting Behavior
Create Awaiting Behavior
Remove Awaiting Behavior
Sleep
Variable Manipulation
Variable Manipulation
Dialogue
Random Number Generation
Request Entity by Name
Set Entity By Name
Cognitive Engines
Cognitive Engines
Cognitive Engines
Key Concepts
Architecture
Testing Functionality
Sentiment Analysis
QnA Maker
QnA Maker
QnA Maker Planning
Developing the knowledgebase of QnA Maker pairs
Planning Resources for QnA Maker
Considerations about the pricing level
Data and Content Sources
Integration with Lynn
Testing
Reports
Outbound
Outbound
Lynn Proactive
WhatsApp templates
Reporting
Use Cases
Go to Production
API's
API's
API Lynn
Security
Webhook
API Messaging
APIs Outbound
Reporting API
Use Cases
Use Cases
Use Cases
Chat Bot / Voice Bot
Integration
Omnichannel
Customer Service
Lynn DevLog
Support
Support
Support Conditions
Security Terms and Policies
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