Using Outbound through the Sandbox.

Creating Campaign Records from the Flow

When using Outbound through the Sandbox, you need to develop the Outbound flow normally, you only need to change the phone number from where the messages and the templates associated to the phone number from where the message is sent, which is the SandBox phone number.

Changing the Phone Number Sending the Messages

To configure the Outbound message sending, the module Outbound / Administration of the Campaign Records in the section WhatsApps Campaign Configuration / Whatsapp Number should be modified, a list of phone numbers will be displayed, the number associated with the SANDBOX should be selected.

Changing the MTM template

If an MTM template is used, it is necessary to add to the flow one of the MTM templates associated with the Sandbox phone number.

Currently the Sandbox phone number has three associated MTM templates:

1. Schedule Contact (MTM)
2. Template ID: a5124f09-3a91-4fba-9438-e20a0150cd14
3. Template: Dear {{1}}, our executives are available to attend you. Write us to start the conversation, or answer {{2}} to cancel the appointment.
4. Language Code: es
5. Example: Dear [Carlos Reyes], our executives are available to attend you. Write us to start the conversation, or answer [Cancel] to cancel the appointment.
6. Notify Debt (MTM)
7. Template ID: ad072c55-c6b4-4ea2-a740-d54edb099e4c

8. Template: Dear {{1}}. You have a debt of {{2}} pesos.Su deuda vence el {{3}}.

9. Language Code: es

10. Example: Estimado [Carlos Reyes]. Usted cuenta con una deuda de [50000] pesos. Su deuda vence el [10/12/2021].

11. Notificar servicio afectado (MMT)

12. Template ID: d697bbc9-7f87-4d1c-8d79-9d0f93dea688

13. Template: Actualmente estamos experimentando un mal funcionamiento relacionado con {{1}}. Estamos haciendo todo lo posible para resolver esta situación lo más rápido posible y lo mantendremos informado del estado aquí.

14. Language Code: es

15. Example: Actualmente estamos experimentando un mal funcionamiento relacionado con [el servicio de Internet]. Estamos haciendo todo lo posible para resolver esta situación lo más rápido posible y lo mantendremos informado del estado aquí.

Si requiere otra plantilla, por favor contacte al equipo de soporte para cambiar de plan su tenant.

Importing Campaign Records through Bulk Upload.

There is a campaign mode where contacts are directly imported into Lynn.

This service is located in the Campaign Designer, under the Tenant.

Then select the icon to import campaign data.

When pressed, the screen appears as shown below.

When working with the Sandbox, values must be included in the JSON that defines the data load.

• IsSandboxRecord set to True indicating that this record is processed through the Sandbox
• WhatsAppNumber must add the Sandbox phone number 56940304943.
• Template HMC Configuration
  • Namespace: Workspace where the template is created
  • Template: Template identifier
  • Locale: Language configuration, for example en_US Example of the json to configure the data loading.

{
  Headers: [],
  Body: [],
  Data: [
          ContactName,
          ContactNumber
  ],
  ChannelId: 1,
  WhatsAppNumber: 56940304943,
  Namespace: fc27d30f_a1e9_e84c_cd55_0de6ee10b598,
  Template:  a5124f09-3a91-4fba-9438-e20a0150cd14,
  Locale: es,
  IsSandboxRecord: true,
  MultipleActiveResults: false,
  CampaignType: 1,
  ColumnDelimiter: 2,
  RowDelimiter: 4,
  Columns: [
        {
          Name: Nombre,
          ColumnType: 0,
          Index: 1
        },
        {
          Name: TelefonoCelular,
          ColumnType: 1,
          Index: 2
        }
  ]
}