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Project: Reports API

Description: Provided by lynn.cx

DocumentaciΓ³n en Postman

The Lynn Reporting API provides access to most of the data processed by Lynn. You can access the API from the Lynn testing environment or Lynn production environment.

πŸ“ Collection: Main EndPoints

CreateToken

Description: One of the necessary requirements for the use of the Api Lynn is to verify that the consumer (user or service) has authorization to use the API; To do this, the first thing to do is obtain the authentication myToken.

Contact administrator Lynn to get the accessToken and accessSecret for your tenant. Method: POST

{{endpoint}}/api/LynnReporting/CreateToken Headers

Content-Type Value
Content-Type application/json

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    accessToken: {{accessToken}},
    accessTokenSecret: {{accessSecret}},
    tenant: {{tenant}}
}

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CheckAvailableReports

Description: Returns myIdReport of the available reports, also the body required for execution. Method: POST

{{endpoint}}/api/LynnReporting/CheckAvailableReports/{{tenant}} Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

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ExecuteReport

Description: Run the selected report. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/{{myIdReport}} Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 1
}

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πŸ“ Collection: Examples Available Reports

SessionTimeLife

Description: Return Session Time Life. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/43037406-5EA7-4FD6-B8AA-0A9AB826D49E Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 1
}

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AVG Queue Time LMC

Description: Gauge graph shows the average queue time before being answered by any group. The graph without Group represents the average queue time before user abandon. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/CE607D6C-5678-4A3E-8287-0CD8210DEF53 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:00:30,
    endDate : 2021-07-01 16:00:30
}

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GenesysCloud

Description: Returns all interactions from Genesys Cloud. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/92D1C250-2ED7-465B-8331-1D6F84333191 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:04:17,
    endDate : 2021-07-01 16:04:17,
    page : 0,
    size : 1
}

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Histogram Performance - Descriptor

Description: Line Histogram graph shows performance of services group by Descritor. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/64FEF94D-4313-4450-849B-24E53D971E15 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14
}

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TotalTransfersByEngage

Description: Return total of transfer and sub-group of Engine. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/83DBCB22-DCAF-4F9A-B335-2984624C9C5D Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14
}

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Detail Performance

Description: Returns detailed Information on the performance of services. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/D2BC77C6-6724-4BA3-AF38-3B2DAD1AF9FC Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 1
}

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Line Histogram Performance

Description: Line Histogram graph shows performance of services. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/5E731816-CBE2-44F8-AEB7-3CCDC6D00BCB Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14
}

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ChannelInformationBar

Description: Returns a count channels in a graphics bar. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/3B1B9A5E-3420-4CDB-B32C-481F0F68ECFB Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14
}

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Survey Result

Description: Returns Detail of survey result. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/9C294B80-CCFF-44F7-B9D4-5909058D2513 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:28:05,
    endDate : 2021-07-01 16:28:05,
    page : 0,
    size : 1
}

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ChannelInformationPie

Description: Returns a percentage channels in a graphics pie. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/0FD0958B-107F-4C31-9502-687CE633075C Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14
}

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ShowDialogs

Description: Returns all dialogues in a time range. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/E9F60F50-3C7B-418B-9AF8-69F2520F3EE5 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 1
}

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QualificationTableLMC

Description: Returns Qualification Table of LMC. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/2B95277D-8BCE-4299-AA4B-6DF24B371FB6 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:12:57,
    endDate : 2021-07-01 16:12:57,
    page : 0,
    size : 1
}

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Answered By Group And Agent LMC

Description: Pie chart show the interactions by groups and agents, the inner chart shows the group of the outer Agents. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/DFAE929E-5D99-497E-9DDE-6F8DAB6A17D1 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:33:32,
    endDate : 2021-07-01 16:33:32
}

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QualificationTableLMC

Description: Returns Qualification Table of LMC. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/2B95277D-8BCE-4299-AA4B-6DF24B371FB6 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:36:43,
    endDate : 2021-07-01 16:36:43,
    page : 0,
    size : 1
}

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QualificationHistogramLMC

Description: Histogram graph shows qualification periodically. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/8A257A43-08FE-4F49-972B-7F9C6346846F Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:42:48,
    endDate : 2021-07-01 16:42:48,
    page : 0,
    size : 3
}

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CountDialogWithType

Description: Return Dialog with her types. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/9621DEF9-EB2A-4509-BC02-8902A7D0BB8F Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14
}

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AverageDailyTransferByEngage

Description: Return average of all transfers to executive, segregated by Engage with a type of metric chart. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/7D76273E-4114-4786-99B9-94EBA1A56278 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:46:51,
    endDate : 2021-07-01 16:46:51
}

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Evaluation

Description: Shows the result of the widget polls. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/69563342-4F7B-4EA7-9C10-A968368FDA99 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2020-07-01 18:23:09,
    endDate : 2021-07-01 18:23:09
}

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EvaluationList

Description: Shows the result of the widget polls. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/12660739-FC27-4FD8-BE48-AA2837D610B0 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2020-07-01 18:23:09,
    endDate : 2021-07-01 18:23:09,
    page : 0,
    size : 3
}

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Interaction by Type with Zendesk

Description: Returns Detail of interaction by type with Zendesk information. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/75845F57-D9CF-45A7-817F-C13D80CCE754 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 3
}

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Detail Chat Inactivity Timeout

Description: Table with detailed information of the chat closed due to inactivity. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/32EC0981-5E34-4610-A207-C3453EE61178 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:09:45,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 1
}

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AuditResult_v2

Description: Returns Detail of Audit Result. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/60EC59E8-2A71-40FF-A922-C5AC31C7EDA4 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 1
}

⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃

ChannelLMC

Description: Returns LMC channels Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/119E174B-CEB7-40C4-8879-C650A925817A Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:21:07,
    endDate : 2021-07-01 16:21:07
}

⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃

DetailInformationLMC

Description: Returns Detail Information Table of LMC. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/10B838BB-87EE-453C-959E-D03B0CB025A2 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 16:09:45,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 1
}

⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃

Audit Result

Description: Returns Detail of Audit Result. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/D4C9BEE5-3E2E-4881-9FBC-D10CCAFB7FC6 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 1
}

⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃

ShowErrors

Description: Returns all errors in a time range. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/C9B7C252-EE91-41A1-98CD-DBB42AC4AC02 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 17:04:41,
    endDate : 2021-07-01 17:04:41,
    page : 0,
    size : 1
}

⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃

QualificationPieLMC

Description: Pie chart show Qualification LMC. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/DFFCACF6-FD00-4F42-815B-E9AA2F9D8444 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-01 17:10:32,
    endDate : 2021-07-01 17:10:32
}

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Detail SentimentAnalyzer Result

Description: Table with the results of the emotions analyzed in a text. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/9DFC0C25-4704-4766-BD37-EA2360C08619 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14,
    page : 0,
    size : 3
}

⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃ ⁃

Dialog

Description: Return graphic of the Total dialogs. Method: POST

{{endpoint}}/api/LynnReporting/ExecuteReport/{{tenant}}/BD749DC2-DDA5-4FAF-A00F-EC873FC14870 Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key premium-key

Body (raw)

{
    startDate : 2021-06-17 16:18:14,
    endDate : 2021-06-22 16:18:14
}

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Status

Description: Method: POST

{{endpoint}}/api/LynnService/Status/{{tenant}} Headers

Content-Type Value
Authorization bearer {{myToken}}

Headers

Content-Type Value
Ocp-Apim-Subscription-Key d662a07527fc402a8c4537210130c295

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Author: bautistaj

Package: postman-to-markdown