Table of Contents

Administration of the Campaign Records

Element Name: Administración de los Registros de Campaña (Administration of the Campaign Records)

Category: Outbound

Description: Advanced functionality. Generates a proactive record depending on the channel.

Functionality: Allows creating a record to be used in the campaign. This record will be created for each channel where it is configured.

Action Configuration Fields for Administration of the Campaign Records (Required)

[Allows defining a specific channel to create a deflected campaign record. It must match the Contact channel]: Channel selection list where the record will be created.

[Campaign]: Campaign selection list, where the creation and management of records will take place. The campaign must be previously created in:

  • Tenant campaign section

  • New campaign

  • Name: Identification for the campaign name.
  • Campaign Type: Selection list for the campaign type; the following options are available:
    • Single message: Sends a message to the client and waits for a response to create a session.
    • Multiple message: Sends a message to the client and automatically creates a session.
  • Execution Mode: Selection list for the campaign execution mode; the following options are available:
    • Manual: Starting and stopping the campaign requires administrator action.
    • Scheduled: The campaign will start and stop automatically according to the configured start and end date. During this period, the campaign will behave as AlwaysOn.
    • AlwaysOn: The campaign will always remain active. Campaign records created will be processed automatically. This execution mode supports scheduled records.
  • Category: The category to be used for the campaign must be selected. It is used to group multiple campaigns. This parameter becomes more relevant when configuring contacts in a blacklist.
  • Valid Until: The expiration date of the campaign must be selected. This date must be later than the execution date. After the configured date:
    • The campaign execution will stop.
    • The client's reaction to the campaign will be discarded.
    • No new records will be added to the campaign.
  • Validity in Hours: The number of hours the record will be valid must be entered. It determines the time within which the client's reaction will be accepted after a proactive contact. After this time, the reaction will be discarded, and the session will be initiated using the configured or default tenant intent.
  • Intent to Execute: Selection list to choose the intent that will be executed when the client reacts to a proactive message. It can be any intent associated with the Tenant.

[Entity containing the contact identifier] Entity (previously created) resulting from the Campaign Contact Manager action, which contains the contact identifier.

[Entity to schedule the contact. Only for AlwaysOn Mode]: String Expression to define a date and time for executing the campaign record. This field will only take effect if the campaign is in AlwaysOn mode or within the active period of a campaign in Scheduled mode. Expected date format: dd/MM/yyyy HH:mm:ss.

[Defines that the record will be processed as internal]: Boolean Expression to determine whether the campaign record will be processed as internal or external.