Table of Contents

Number Configurations in Gupshup

Prerequisites

  • Phone number to be activated.

  • Display Name: the name with which the customer will be identified in the broker.

  • Facebook Business Manager ID, the 15-digit number that uniquely identifies the client.

  • Company name (as it appears on FBM), the name that appears on FBM.

  • Company's Facebook page, for example, https://www.facebook.com/example.

  • Customer's physical address.

  • Have the phone number active to receive calls or SMS on a mobile device.

  • Have the phone number on a mobile device that does not have the WhatsApp application installed. If the application is installed, please consult HERE how to delete it properly

  • In case of number migration from another provider, the 2FA of the other provider must have been deactivated

Activate new application for new number

This process involves activating a new phone number for WhatsApp usage via Gupshup. To do this, you must meet the prerequisites and follow the steps indicated by Gupshup HERE

Migrating a WhatsApp Phone Number from a BSP to Gupshup

This applies when a customer wishes to keep the same phone number but wants Gupshup to be their new BSP. It is important to remember a fundamental prerequisite: if migrating a number from another provider, the 2FA from the other provider must be deactivated before starting the process that Gupshup describes below How to perform a migration process with Gupshup?

Set Up an Additional Number in Gupshup

This involves having more than one WhatsApp number, for example, one number for 'Sales', another for 'Post-Sales', and another for 'Testing'. Follow the steps to create a new application Activate new application for new number

Set Up a WhatsApp Channel in Lynn

With your Gupshup account already created, you can start configuring the channel in Lynn:

1.- Create a new WhatsApp channel from the flow designer by right-clicking and selecting the configure channel option as shown in the video.

2.- Select the WhatsApp channel and then Gupshup WhatsApp as shown in the video.

3.- Follow the steps to configure channel parameters in Lynn.

Channel Parameters in Lynn

[The configured WhatsApp number (GS_WHATSAPP_API_NUMBER)]: A text field where the phone number configured in the Gupshup interface must be entered, which will be used for the WhatsApp service.

[The url of the GupShup api to which the messages will be sent.(GS_WHATSAPP_URL)]: A text field where the Gupshup API URL that allows sending WhatsApp messages must be entered.

[The url of the GupShup api to which the messages will be sent using templates (GS_WHATSAPP_TEMPLATE_URL)]: A text field. Here you must enter the Gupshup API URL that allows sending HSM template messages on WhatsApp. A parameter called “template” must be added to the URL obtained from the previous point, as shown in the example below:

Obtained URL:   http://api.gupshup.io/wa/api/v1/msg

URL with parameter:   http://api.gupshup.io/wa/api/v1/template/msg

[Gupshup WhatsApp API Key. (GS_WHATSAPP_API_KEY)]: A text field where the Gupshup API key for WhatsApp must be defined, which is also provided when the account is set up and the WhatsApp service is enabled.

[Name of the application created in Gupshup (GS_WHATSAPP_APP_NAME)]: A text field where you must specify the name given to the application in Gupshup.

[Configured timeout to detect inactivity and close the interaction. Maximum 7200 seconds (2 hours) (WHATSAPP_TIMEOUT_SECONDS)]: A numeric field where the timeout in seconds must be entered.

[Present Menu as Text, Button, or List (WHATSAPP_MENU_PRESENTATION)]: A dropdown list where you must select the format for presenting the menu; options include text, button, or list.

[Language for presenting default elements of the interactive menu (WHATSAPP_MENU_PRESENTATION_LANGUAGE)]: A dropdown list where you must select the language for presenting the menu.