Table of Contents

Lynn Developer

The individual accredited with this badge has in-depth knowledge of Lynn’s flow structuring and design elements, enabling them to propose and implement complex solutions in both inbound and outbound interaction environments. This includes integrating social media channels, artificial intelligence, human assistance routing, self-service flows, external services, and integrations with the Lynn API. The accredited individual is also familiar with simulation and debugging tools used for continuous improvement management.

General Information - Lynn Developer

  • Target Audience: Lynn partners and clients who wish to create, modify, and maintain basic and advanced functionalities for their organization using Lynn as a development tool.

  • Skills: Flow design, block-based structuring, JavaScript, REST API, Artificial Intelligence, automation, social media, conversational engines, debugging, outbound, inbound, IVR, Web Chat, Meta Business, rich templates (HSM).

  • To obtain your certificate: This credential will be automatically assigned as LYNN ADMINISTRATOR if you hold the following certifications:

    • Advanced Flow Designer Certification.
    • Proactive Flow Designer Certification.
    • AI and Cognitive Flow Designer Certification.
    • API Administrator Certification.

Learning Path

✔️Advanced Flow Designer

✔️Proactive Flow Designer

✔️API Specialist

✔️Cognitive Designer

Advanced Flow Designer

The individual accredited with this badge has in-depth knowledge of Lynn’s flow structuring and design elements, enabling them to propose and implement complex solutions in inbound interaction environments. This includes social media channels, human assistance routing, self-service flows, external services, and integrations with the Lynn API. The accredited individual is familiar with simulation and debugging tools used for continuous improvement management.

  • Target Audience: Partners and clients who wish to create, modify, and maintain advanced functionalities for their organization using Lynn as a development tool.

  • Skills: Flow design, block-based structuring, JavaScript, REST API, Artificial Intelligence, automation, social media, conversational engines, debugging, outbound, inbound, IVR, Web Chat, Meta Business.

  • Modality: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate: Achieve 75% on the theoretical exam and 75% on the practical exam.

  • Prerequisites: Hold the Lynn Foundations certification and the Basic Flow Designer certification.

Certification Path

✔️Lynn Foundation

✔️Basic Flow Designer

Learning Path

  1. Recurrent structures.
    • Linear, hybrid, and non-linear recurrent structures.
  2. Working with external services via API.
    • External services extension category (RC External Services).
  3. Fundamentals of cognitive and AI design.
    • Cognitive connection management.
    • Selector capabilities.
    • Other cognitive capabilities.
    • Conversational automata (AI).
  4. Developer-oriented actions.
    • Programming extension categories (RC Programming).
  5. Working with Lynn Voice Gateway.
  6. Creating surveys with the new Survey Module.

Basic Flow Designer

  • Description: The individual accredited with this badge is capable of creating and managing simple service flows. They can create automations based on quick response systems, edit messages and menus, connect different service channels, and manipulate variables to add intelligence to automations for interactions entering the system.

  • Target Audience: Lynn partners and clients who wish to create, modify, and maintain basic functionalities for their organization using Lynn as a development tool.

  • Skills: Flow design, block-based structuring, automation, social media, conversational engines, debugging, inbound, IVR, Web Chat.

  • Modality: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate: Achieve 80% on the theoretical exam and 80% on the practical exam.

  • Prerequisites: Hold the Lynn Foundations certification and have basic programming knowledge. Desirable knowledge includes JavaScript, CSS stylesheets, and experience with block-based flow structuring.

Learning Path

  1. Flow Designer
    • Designer components:
      • Elements
      • Integrations
      • Environment management tools
      • Integrated channels tool
    • Development logic and best practices
      • Design
      • Steps to move elements to production
      • Naming conventions
      • Notifications
      • Session viewer
      • Notes
    • Flow debugger
  2. Basic communication elements
    • Logical session encapsulation
    • Logical and aggregation model
  3. Channel integration
    • Integration capabilities
      • Transactional channels
      • Non-transactional channels
    • Integration tools
      • Channel configurator
      • Theme configurator

Proactive Flow Designer

  • Description: The individual accredited with this badge can design, create, and manage flows focused on outbound communications using Lynn’s proactive contact management tools. They understand concepts such as contact lists, scheduling, blacklists (DND), contactable time windows, campaigns, rich contact templates (HSM) for WhatsApp and their management in Meta Business Manager, as well as the main restrictions of outbound contactability dynamics.

  • Target Audience: Partners and clients who wish to design, create, and manage flows focused on proactive communications.

  • Skills: Flow design, block-based structuring, JavaScript, automation, social media, conversational engines, debugging, outbound, inbound, IVR, Meta Business, rich templates (HSM).

  • Modality: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate: Achieve 80% on the theoretical exam and 80% on the practical exam.

  • Prerequisites: Hold the Lynn Fundamentals certification and the Basic Flow Designer certification.

Learning Path

  1. Overview of the graphical interface for campaign management
  2. Manage campaigns and categories
  3. Manage contact lists and blacklists (DND)
  4. Outbound extension categories
  5. Proactive flow design
    • Proactive structures
    • Working with entities from templates
    • Generating notifications
    • Automatically creating contacts
    • Channel deflection
  6. Channel restrictions for proactive actions

AI and Cognitive Flow Designer

  • Description: The individual accredited with this badge understands how to implement self-service flows assisted by cognitive and artificial intelligence engines. They are capable of integrating and working with pre-existing cognitive services, such as those provided by Azure Cognitive Services, IBM Watson, and OpenAI.

  • Target Audience: Partners and clients who wish to implement self-service flows assisted by cognitive and artificial intelligence engines.

  • Skills: Flow design, block-based structuring, cognitive engines, OpenAI API, cognitive design, cognitive training, inbound.

  • Modality: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate: Achieve 80% on the theoretical exam and 80% on the practical exam.

  • Prerequisites: Hold the Lynn Fundamentals certification and the Basic Flow Designer certification.

Learning Path

  1. Operation
    • Cognitive and AI resources
    • Selector process
    • Differences between cognitive evaluation and conversational engine queries
  2. Administration
    • Connection to cognitive engines
    • Cognitive engine offerings
  3. Assisted training
    • Remote training capabilities
  4. Cognitive extension categories (RC)
  5. Cognitive structures and multiple contexts
  6. AI integrations
  7. Continuous retraining cycle

Lynn API Specialist

  • Description: The individual accredited with this badge is capable of performing advanced integrations through the Lynn API for inbound messaging services, reporting, and outbound communications. They understand HTTP communication and the API/webhook integration model for chat-type messaging exchange.

  • Target Audience: Partners and clients who wish to perform advanced integrations through the Lynn API for inbound messaging services, reporting, and proactive communications.

  • Skills: Flow design, block-based structuring, inbound, outbound, REST API, HTTP, Webhook, API limits, API JWT Security.

  • Modality: Online, theoretical and practical sessions via Teams.

  • To obtain your certificate: Achieve 80% on the theoretical exam and 80% on the practical exam.

  • Prerequisites: Hold the Lynn Fundamentals certification and the Basic Flow Designer certification. Desirable knowledge includes JavaScript, REST API, HTTP, Webhook, API limits, API JWT Security, campaign management in Lynn, and experience with HTTP CRUD management tools such as Postman or similar.

Learning Path

  1. Lynn API
    • Integration model
    • Available API types
    • Messaging API limitations
    • Security
  2. Webhook
    • Parameter description
  3. Messaging API
    • Authentication token generation
  4. Outbound API
  5. Reporting API