Lynn Administrator
The individual accredited with this badge understands how Lynn operates and is capable of managing applications, campaigns, and reports using the Lynn administrator tools. They are familiar with the different analytics and management tools that allow them to control and audit application activity, analyze communication and contactability strategy results, and track their evolution over time.
Target Audience: Lynn partners and clients who wish to acquire specific skills and knowledge to manage applications, campaigns, reports, access, and more using the Lynn administrator tools.
Skills:
- User and role management.
- Credential management.
- Data analysis.
- Campaign management and blacklist management.
- Rich HSM messages.
- Outbound and report exploitation.
- Lynn tools.
- Business knowledge.
- Predictive capabilities.
- Process auditing.
- Social media.
To obtain your certificate: This credential will be automatically assigned as LYNN ADMINISTRATOR if you hold the following certifications:
- Lynn Foundations certification.
- Campaign Manager certification.
- Lynn Data Analyst certification.
Learning Path
Campaign Manager
The individual accredited with this badge understands the execution of outbound campaigns from the Lynn interface. They are capable of supervising and managing customer contact databases, blacklists, and creating and managing HSM templates for WhatsApp communications. They can use analytics tools to monitor and analyze campaign performance metrics provided by Lynn.
Target Audience: Partners and clients who wish to create, modify, and maintain advanced functionalities for their organization using Lynn as a development tool.
Skills: Outbound, campaign structuring, proactive tools, rich HSM messages, contactability, social media, blacklist management.
Modality: Online, theoretical and practical sessions via Teams.
To obtain your certificate: Achieve 75% on the theoretical exam and 75% on the practical exam.
Prerequisites: Hold the Lynn Foundation certification.
Learning Path
- Overview of the graphical interface for campaign management
- Manage Campaigns
- Campaign creation
- Campaign validation
- Campaign information
- Edit campaigns
- Copy campaigns
- Delete campaigns
- Enable editors
- Campaign data
- Download contact template
- Upload data list (Non-WhatsApp)
- Upload campaign data (WhatsApp)
- Manage contact lists
- Contact deletion
- Blacklist management
- Upload WhatsApp contact list
- Add new contact
- Apply filters
- WhatsApp templates
- Create WhatsApp templates (Gupshup)
- Edit WhatsApp templates (Gupshup)
- Implement WhatsApp templates
- Category management
- Add category
- Delete category
- Edit category
Lynn Data Analyst
The individual accredited with this badge is capable of exploiting and interpreting/analyzing datasets provided by Lynn Reporting, transforming data into meaningful information that benefits the organization. They understand report structuring capabilities and how to propose customized reporting structures.
Target Audience: Partners and clients who wish to exploit and interpret/analyze datasets provided by Lynn reporting.
Skills: Data analysis, reports, charts, Kibana dashboards, business knowledge, predictive capabilities, process auditing, social media.
Modality: Online, theoretical and practical sessions via Teams.
To obtain your certificate: Achieve 75% on the theoretical exam and 75% on the practical exam.
Prerequisites: Hold the Lynn Foundation certification.
Learning Path
- Dashboard management
- Access your dashboards
- Create a new dashboard
- Default reports
- Custom reports
- Schedule report delivery
- Report usage limitations
- Default report offerings
- KNOWLEDGE PERFORMANCE
- OUTBOUND
- SESSIONS
- HEALTH
- CHAT
- DEBUG
- SURVEY
- PRODUCTIVITY
- KYUBO
- Data persistence and its characteristics
- For production environments
- For other environments or data sources
- Rating tool – Definitions
Exam
Note
No exam is required for this module.