Table of Contents

Deprecations

In the table below, you will find information about functionalities that are being deprecated or are in the process of discontinuation. This includes aspects such as configurations, changes in APIs, compatibility with third-party components, and other relevant elements.

Functionality Announcement Date Applicable from::
Campaign Module V1 - Campaign Module Deprecation

Details: Starting May 29, 2026, the original Lynn campaign module will be permanently retired to make way for Campaigns V2. This improved version is already operational and provides enhanced processing capabilities and stability. We recommend migrating before the deadline.

How does it affect you?

  • Interface Access: The V1 administration console will be disabled. All operations will be centralized in the new interface (V2), which will simply be called Campaigns.
  • Operational Configuration: Since this is not an automatic migration, campaigns that have not been recreated and validated in V2 will stop running after the deadline.
  • Data Persistence: Although the interface will be removed, historical data will remain accessible via API (subject to data retention policies).

Recommended Actions: To ensure a smooth transition without productivity loss, it is recommended to follow this protocol:

  1. Progressive Migration: Since both versions currently coexist, start configuring campaigns in V2 in parallel to validate engine behavior before V1 is shut down.
  2. Equivalency Validation: If you detect metrics in V1 that are not visible in V2, contact the support team to evaluate the availability of those KPIs in the new environment.
 27/04/2026 29/05/2026
Lynn Reporting - Deprecation of Lynn reports based on Kibana data sources

Details: As part of the platform’s technological evolution and the transition to a more robust and centralized data analytics model, the Reporting V1 module (Kibana-based) will enter its final retirement phase.

How does it affect you? Starting May 29, 2026, the Reporting V1 infrastructure will no longer be operational, leading to the following changes:

  • Dashboard Shutdown: Visualizations and dashboards configured in the legacy interface will no longer be accessible.
  • Visualization Migration: Custom reports that have not been recreated in the new architecture will not be automatically migrated.
  • Interface Unification: Access to operational data will be centralized exclusively in Lynn Reporting (V2).

Recommended Actions: To avoid losing visibility over your business metrics, the following actions must be taken before the cutoff date:

  1. Immediate Adoption of Lynn Reporting: Begin transitioning to the new tool to validate that your critical KPIs are available and properly represented.
  2. Custom Report Audit: Identify the specific dashboards your team uses in V1 and verify their equivalents in the new module.
  3. Equivalency Review: If a specific metric cannot be found in the new version, contact our support team to identify the corresponding query or data source.
 27/04/2026 29/05/2026
Microsoft LUIS - Microsoft LUIS Deprecation

Detail: Starting October 1, 2025, Microsoft LUIS will no longer be available, and access to it will be officially discontinued in favor of Conversational Language Understanding (CLU), part of the Azure Cognitive Service for Language. After this date, models and applications in LUIS will no longer receive support or updates, and users will not have access to its services.

All developers are advised to migrate their applications to CLU to leverage its advanced natural language processing capabilities, such as more powerful multilingual transformer-based models and better integration with other Azure services.

Impact: If you use Genesys Cloud Open Messaging, you will be affected.

Recommended Actions: Users should migrate their LUIS applications and models to Conversational Language Understanding (CLU). Access Azure's official information for more details Here

 09/30/2022 10/01/2025
Genesys Cloud - Deprecation of Open Messaging Inbound Endpoint

Details: As of October 31, 2024, Genesys will no longer support the current Open Messaging Inbound Endpoint. The current endpoint is POST /api/v2/conversations/messages/inbound/open. After this date, you will no longer be able to use this API endpoint to send messages.

As part of ongoing improvements to the Open Messaging channel, Genesys has developed new API endpoints that extend existing functionality:

  • POST /api/v2/conversations/messages/{integrationId}/inbound/open/event - for events
  • POST /api/v2/conversations/messages/{integrationId}/inbound/open/message - for messages
  • POST /api/v2/conversations/messages/{integrationId}/inbound/open/receipt - for receipts

Impact: If you use Genesys Cloud Open Messaging, you will be affected.

Recommended Actions: In the Derivation to Genesys OpenMessagingaction, within Configuration Section 4, ensure the Genesys API Version for sending messages is set to V2. This version is the current standard to guarantee support for multimedia content and structured messages.

What if I need help or have questions?: If you have additional questions, you can consult our knowledge base or contact our Lynn Support Team for personalized assistance.

 06/24/2024 10/31/2024
Graphical Menu Details - Reports Module

Detail: This graph located in the "Dialogs" viewing panel is available only for the validation of historical data prior to 01/07/2023. After this date, the information provided by this graph is included in the new data viewing panel Menu Details.

How it Affects?: Data can be viewed in this graph only until 01-07-23. The visualization will not be removed; however, it will not have updated information after that date.

Recommended Actions: f you need to view data related to menus after 01-07-23, you should check it in the new data viewing panel Menu Details.

10/07/2023 10/07/2023
Extension Module - QnA Maker - QnA Maker Json

Detail: These modules work with a cloud-based Natural Language Processing (NLP) service that allows you to create a layer of natural conversation over your data. Azure has announced that "QnA Maker service will be retired from the market on March 31, 2025. A more recent version of the question and answer functionality is already available as part of Azure AI Language Azure AI

How it Affects?: Customers who already have these extension modules in use will continue to operate without issues but should follow the instructions in the "Recommended Actions" section before 01-03-2025 to ensure their operability and support remain unaffected. Instead, Lynn has introduced two new modules Custom question answering y Custom question answering Json which can already be used and allow working with the new versions of Azure AI Language functionality.

**Recommended Actions:**Customers should plan the creation, configuration, and subsequent switch to the new extension modules. Contact Lynn's support team for assistance with the migration and update plan.

 25/10/2023 01/03/2025
Closure of Google Business Messages in July 2024

Details: Google Business Messages will no longer be available in July 2024. Our clients using this channel must replace it with alternative messaging options before July 15, 2024. Google will cease creating new conversations from that date and will completely shut down the service on July 31, 2024. For more information, access Here

How it Affects?: The discontinuation of the Google Business Messages chat service from July 31, 2024, would have a significant impact on users who rely on this platform to communicate with brands. Users may experience delays in customer support, reduced availability of relevant information, and a decrease in the overall quality of the brand experience.

Recommended Actions: ¿What should I do now?

 06/05/2024 31/06/2024